OUR COOKIES ARE HERE TO HELP
Cookies are little files that all websites put on our hard drives to help make our visits quicker, easier and more relevant to us. Some cookies are essential for websites to work and others remember things about you to give you a better and more enjoyable experience online.
We use cookies on virginmedia.com to help us give you the best experience on our website. Our cookies have now been set in your browser, and we'll assume you're happy with this if you keep using our website.
Our cookies and what they do for you:
Essential cookies
Without these cookies, our website won't work properly. They help you move around the secure areas of the website and do things you've specifically come to the website for, like shopping or eBilling.
What they do:
- Remember things like products you put in your basket and information you enter in forms such as our checkout. Without these cookies, this information would be lost every time you go to a new page.
- If you're signed in to a secure area, like My Virgin Media, these cookies recognise that you have already signed in. Without them, you'd need to sign in each time you go to a new page.
We'll always keep this list as up to date as possible.
Cookies for website info
These cookies collect anonymous information about how visitors use our website, like the most popular pages and any error pages you see. We use this aggregated information to improve our website - it never identifies individual users.
What they do:
- Give us an overall picture of how people use our website by telling us things like the number of visitors to each page and what people do on the page, like which links they click on.
We'll always keep this list as up to date as possible.
Cookies that save your settings
When you fill in a form with your name or other details, these cookies remember that, so you don't have to type it in each time you come back. They also remember changes to text size and font and other things you can customise.
What they do:
- Remember any settings you've applied, such as layout, text size, preferences and colours
- Remember if we've already asked you if you want to fill in a survey so that we don't keep asking you
- Allow us to offer you live chat sessions to offer you help or support
- They show you when you're logged in to the website
- They can be used to share information with any partners who provide a service on our website. The information shared is only used to provide the service, product or function and not for any other purpose
We'll always keep this list as up to date as possible.
More cookie info
Information Commissioner's Office : www.ico.gov.uk/cookies
More info about privacy : www.youronlinechoices.com/uk
Trade body for online advertisers : www.networkadvertising.org
Detailed information about cookies : www.allaboutcookies.org
